SUBJECT: Printing, Copying, and Vending Refunds
To establish a policy for issuing refunds in the event of photocopier, printer or vending machine malfunctions.
Due to the limited cash on hand, the Library does not give refunds from its cash drawer. The Library will correct printing and copying errors by reprinting or recopying for the patron using a library department card. The Library will refer patrons to card services for vending machine refunds.
Note that Card Services does not have any written refund policy for the vending machines.
The Head of Public Services or designee is responsible for implementation, enforcement, and ad hoc review of this policy and annual review of procedures. The Chief University Librarian is responsible for review and approval of this policy and associated revisions.
Reviewed by: Library Faculty May 6, 2015
Approved by: Chief University Librarian May 6, 2015
Origination date: May 6, 2015
Revision dates: December 8, 1999; August 1, 2013; June 19, 2014; May 6, 2015