Hilton M. Briggs Library Policies

SUBJECT: Refunds

NUMBER: 5.6

1. Purpose

To establish a policy for issuing refunds in the event of photocopier, printer, vending machine, or Hobo Dough load station malfunctions.

2. Policy

Due to the limited cash on hand, the Library does not give refunds from its cash drawer. The library will correct printing and copying errors due to library equipment failures by reprinting or recopying for the patron using a library department card.  The library will refer patrons to Card Services (688-6943, University Student Union 140) for vending machine or Hobo Dough load station refunds.

3. Procedures

• Printing & Copying:
  • The staff at the Library Services Desk will rectify illegible printing or copying problems due to library equipment failures by reprinting or recopying the material using a library department card.
• Vending Machines:
  • The library does not own the vending machines. Refunds are handled by Card Services.
• Hobo Dough load station:
  • The library does not own the Hobo Dough load station. Refunds are handled by Card Services.

4. Related Documents

Note that Card Services does not have a written refund policy for the vending or load machines.

The Bindery policy includes information on refunding Bindery fees.

5. Responsibility

The Head of Public Services or designee is responsible for implementation, enforcement, and ad hoc review of this policy and annual review of procedures. The Policy and Procedures Committee is responsible for review of this document every four years. The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by: Library Faculty May 6, 2015

Approved by: Chief University Librarian October 31, 2019

Origination date: December 8, 1999

Revision dates: May 6, 2015; June 19, 2014; August 1, 2013; December 8, 1999