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Hilton M. Briggs Library Policies

Policies & Procedures

SUBJECT: Accepting Other Libraries’ Materials Returned to Briggs Library

NUMBER: 10.1

1. Purpose

To guide the handling of other libraries’ materials returned to Briggs Library. This policy does not apply to interlibrary loan materials obtained by Briggs Library for our patrons.

2. Policy

  • Hilton M. Briggs Library staff may accept materials to return to other libraries.
  • The library staff will attempt to return these materials to the appropriate libraries in a timely manner. Because we cannot accurately predict the efficiency of shippers and couriers, we do not guarantee a delivery date to the owning library.
  • This service will be provided free of charge at the discretion of the Head of Public Services.
  • Briggs Library does not assume responsibility for lost or damaged materials or for late return fees.

3. Procedures

  • Interlibrary Loan staff will return materials to the owning library through the courier whenever possible. For items not sent by the courier, it is up to the discretion of the Head of Public Services.
  • Exceptions to this policy will be handled by the Head of Public Services.

4. Related Documents

South Dakota Courier Service

5. Responsibility

The Briggs Library Interlibrary Loan staff will return these materials. The Head of Public Services is responsible for implementation and the Access Services Librarian is responsible for ad hoc review of this policy. The Policy and Procedures Committee is responsible for review of this document every four years. The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by:       Library Faculty              January 8, 2020

Approved by:       Dean of the Library       January 17, 2020

Origination date:  November 30, 1998

Revision dates:    February 23, 2010; August 24, 2015; September 9, 2015

SUBJECT: Noise

NUMBER: 10.2

  1. Purpose

To establish guidelines for appropriate noise levels and activities in various parts of the library.

  1. Policy
  • Briggs Library offers quiet locations west of the elevator on the upper and lower levels.
    • Very short conversations in very low tones are permitted. Everyone should pay special attention to those around them and avoid anything other than a short disturbance.
    • Cell phones should be set to silent.
    • Headphones are permitted but sound should not be audible to others.
  • Outside of the quiet locations, conversations and headphones are permitted and cellphones should be set to vibrate.
  • This policy applies to all persons in the library.
  1. Procedures
  • Library staff will not monitor the various quiet areas but will respond to complaints.
    • All library staff including student employees are authorized to resolve any noise complaints.
    • People whose noise levels are above the level permitted in an area may be asked by library staff to lower the noise level or move to an area where more noise is permitted.
    • If a person does not comply with requests to lower the noise level or move, library staff will follow the Behavior Problem procedure in the Briggs Library Emergency Manual.
  • Quiet locations will be noted with signage.
  1. Related Documents

Briggs Library Emergency Manual

  1. Responsibility

The Access Services Librarian or designee is responsible for annual and ad hoc review of this policy and annual review of procedures.  The Chief University Librarian is responsible for approval of policy and revisions.

SOURCE:

Reviewed by: Library Faculty October 3, 2018

Approved by: Chief University Librarian October 25, 2018

Origination date: October 25, 2018

Revision dates:

SUBJECT: Damaged Materials

NUMBER: 10.4

  1. Purpose

To establish procedures following the witness or receipt of willfully damaged materials.

  1. Policy

H. M. Briggs Library will follow state laws and university policies regarding vandalism and injury to property after the witness or receipt of willfully damaged materials.

  1. Procedures
  • The library staff member will:
    • Ask the person for their SDSU ID card or government-issued ID card immediately. Make a note of the person’s name and ID number. Take the damaged item.
    • Ask the person to explain the damage.
    • Advise the person that they will hear soon from the Chief University Librarian (CUL) or designee.
    • Give the person a copy of the state law dealing with vandalism and a copy of this policy from the Library Services Desk.
    • Return the ID card to the person.
    • Write up an incident report noting the details of the damage.
    • Give the incident report and the item to the Access Services Librarian.
  • The Access Services Librarian will:
    • Enter a note of this incident into the patron’s library record, or note on the incident report if the person has no library record.
    • Note on the incident report whether this is a first or second offense.
    • Forward the report to the CUL.
  • The CUL or designee will respond accordingly:
    • First Offense:
      • Warn the person of the consequences to self and other library users.
      • Impose charges according to the Library Charges Document.
      • Inform the University Police Department if deemed necessary.
    • Second Offense:
      • Inform the University Police Department.
  1. Related Documents
  1. Responsibility

The Access Services Librarian or designee is responsible for implementation, enforcement, and ad hoc review of this policy and annual review of procedures.  The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by: Library Faculty January 3, 2018

Approved by: Chief University Librarian January 23, 2018

Origination date: January 23, 2018

Revision dates: June 17, 2013; January 23, 2018

SUBJECT: Legal Requests for Library Records

NUMBER: 10.5

  1. Purpose

To establish the procedures to follow if and when presented with a search warrant, court order, or subpoena.

  1. Policy

Records of individual borrowing, searching activity, or reference questions must not be revealed to anyone outside of the library staff except when compelled by a search warrant, court order, or subpoena. All spaces in the library are subject to search upon official legal request.

  1. Procedures

A search warrant may require immediate action. If a search warrant is presented, a library employee should:

  • Review the official’s credentials.
  • Review the search warrant request.
  • Notify the Chief University Librarian (CUL) or designee, who will consult with legal counsel as needed.
  • Comply with the search warrant.

A court order or a subpoena typically does not require immediate action. If a court order or a subpoena is presented, a library employee should:

  • Notify the CUL or designee, who will forward the order to the University attorney.

The CUL can be reached at 688-5557 or (605) 651-9884. If the CUL is unable to be reached, one of the following people should be contacted to act as a designee:

  • Head of Public Services at 688-5572 or (541) 908-0278
  • Head of Technical Services at 688-5565 or (605) 695-4518
  • Archivist and Special Collections Librarian at 688-4906 or (515) 231-9685
  • Financial Program Assistant at 688-5106
  • Library Operations Manager at 688-5564
  1. Related Documents
  1. Responsibility

The Chief University Librarian or designee is responsible for implementation and ad hoc review of this policy and annual review of procedures.

SOURCE:

Reviewed by: Library Faculty August 6, 2002

Approved by: Chief University Librarian August 6, 2002

Vice President Michael Reger August 7, 2002

Originally adopted: August 7, 2002

Revision dates: October 6, 2016

SUBJECT: Petitions and Solicitations

NUMBER: 10.6

  1. Purpose

To provide an educational atmosphere free from commercial activities or solicitations.

  1. Policy

Petitions, solicitations, and sales of articles or services are prohibited in Briggs Library, unless approved by the Chief University Librarian. All solicitations must adhere to South Dakota Board of Regents policy as well as all local, state, and federal laws.

Approved solicitation and petition activities may be held in the lobby, group study rooms, conference rooms, or classrooms.

  1. Procedures

All solicitations or petitions will be submitted in writing to the Library Operations Manager and approved in advance by the Chief University Librarian.

  1. Related Documents
  1. Responsibility

The Library Operations Manager or designee is responsible for annual and ad hoc review of this policy and annual review of procedures.  The Chief University Librarian is responsible for implementation and enforcement of this policy.

SOURCE:

Reviewed by: Library Faculty July 13, 2016

Approved by: Chief University Librarian July 15, 2016

Origination date: July 15, 2016

Revision dates: March 1993; July 2016

SUBJECT: Public Computer Use

NUMBER: 10.7

  1. Purpose

To establish the appropriate use of library public computers.

  1. Policy

Priority use of public computers is given to students, faculty, and staff engaged in research or course related activities. All use of public computers is expected to be in compliance with state and federal laws and university policies. Unauthorized access to systems and accounts; unauthorized or illegal uploading or downloading of software; violation of copyright; violation of campus conduct, harassment, or civil rights policies; or tampering with public computer workstations or printers is not allowed. The library’s computers are part of a public network and there should be no expectation of privacy by those who use them.

  1. Procedures

Individuals observed using the library’s computer workstations in an unacceptable manner will be told to discontinue such use. The University Police Department, the Office of Student Affairs or other appropriate offices will be contacted if the individual fails to discontinue unacceptable computer use when told to do so or in the case of repeated occurrences.

Violations of this policy will be documented using the library Incident Report Form found in the Emergency Manual.

  1. Related Documents
  1. Responsibility

The Head of Technical Services or designee is responsible for annual and ad hoc review of this policy and annual review of procedures. The Policy and Procedures Committee is responsible for review of this document every four years. The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by: Library Faculty December 4, 2019

Approved by: Chief University Librarian December 10, 2019

Origination date: August 2, 2001

Revision dates: June 28, 2006; February 22, 2010; August 24, 2015; September 9, 2015; December 10, 2019

SUBJECT: Service to Non-SDSU Users

NUMBER: 10.8

  1. Purpose

To define the library services available to people not currently affiliated with South Dakota State University.

  1. Policy

All visitors to the library may use electronic and physical collections and services (excluding Interlibrary Loan and those prohibited by license agreement) within the library.

South Dakota State University is a state-supported institution. Therefore, Briggs Library offers guest borrower privileges to any resident of South Dakota.

  1. Procedures
  • Any resident of South Dakota may be allowed guest borrower privileges upon presentation of a government-issued photo ID at the Library Services Desk. Proof of residence is required if photo ID does not show SD residency.
  • A current ID from another SDBOR institution may be used to check out materials.
  • A visiting scholar with appropriate credentials may apply to the Chief University Librarian for borrowing privileges.
  1. Related Documents
  1. Responsibility

The Access Services Librarian or designee is responsible for implementation, enforcement and ad hoc review of this policy and annual review of procedures.  The Chief University Librarian is responsible for review and approval of this policy and following revisions.

SOURCE:

Reviewed by: Library Faculty June 1, 2016

Approved by: Chief University Librarian June 2, 2016

Origination date: June 2, 2016

Revision dates:

SUBJECT: Service to Patrons with Disabilities

NUMBER: 10.9

  1. Purpose

To provide information and establish practices for services to library patrons with disabilities and ensure equitable access to library facilities and resources.

  1. Definitions
  1. Americans with Disabilities Act (ADA): A wide-ranging federal civil rights law that prohibits discrimination based on disability
  2. Disability: A physical or mental impairment that substantially limits one or more major life activities, a record of such impairment, or begin regarded as having such an impairment, as defined by the ADA at 42 U.S.C. §12102 et seq.
  3. Qualified Individual with a Disability: A person with a disability who, with respect to education, meets the standards set forth in 42 U.S.C. §12132, or any amendments thereto and regulations derived therefrom; or, with respect to employment, a person with a disability who meets the standards articulated in 42 U.S.C. §12111, or any amendments and regulations derived therefrom.
  4. Reasonable Accommodation: a modification or adjustment to a policy, procedure, or practice, or auxiliary aid or service, provided to a qualified individual with a disability to enable the person to: 1) participate in educational programs and activities; 2) perform the essential functions of a job; 3) apply for admissions or apply and interview for employment; 4) access University facilities and events; or 5) have equal use and enjoyment of a University residence hall. Any accommodation that poses an undue hardship is not a reasonable accommodation.
  1. Policy
  • In accordance with the ADA, state law, and in collaboration with South Dakota Board of Regents and University policies and resources for people who have disabilities, all library staff will make good faith efforts to provide prompt and effective assistance to qualified individuals with disabilities, whenever possible, as requested by the patron. Library staff will accommodate reasonable requests for assistance in obtaining, accessing, and making use of library resources, materials, programs, and services. If requested accommodations are considered to be unreasonable, the SDSU Disability Services Coordinator and/or SDSU ADA Coordinator will be consulted based on the nature of the request and whether the patron is a student, faculty, staff, or university visitor.
  • As a department of the University that coordinates or sponsors activities or events that are open to the University community, campus visitors, and/or the public, the library will include accessibility and contact information on event posters so an individual may request accommodation in advance of need, provide reasonable accommodation for the event, and work in consultation with the University ADA Coordinator, Office of Human Resources, or the Office of Disability Services to determine such a process or identify resources to meet accommodation requests.
  • Individual students, faculty, staff, campus visitors, or members of the public are responsible for identifying themselves as qualified individual with a disability when seeking an accommodation.
  • Retaliation against a qualified individual with a disability for utilizing this policy and any provisions established thereunder is prohibited.
  1. Procedures
  • Retrieval of Print Materials
    • Staff at the Library Services Desk will make every effort to immediately retrieve needed materials from shelving. For many items, advance notice may be required.
    • If the library is busy and/or there is only one staff member available at the service desk, library staff may ask the patron to come back later to pick up the material.
  • Services Provided
    • If a request made by a patron with a disability cannot be immediately fulfilled, the patron will be referred to the appropriate Subject Librarian. When appropriate, requests may be referred to another library department (e.g. Archives) instead of the Subject Librarian. Staff in that department will provide the services and accommodations needed.
    • The library is best able to respond quickly when a librarian is on duty. Check http://libguides.sdstate.edu/Hours for times when a librarian is on duty.
  • Copying, Printing, and Scanning
    • Library staff can, upon request, provide accommodation and assistance with copying, printing, and scanning of a reasonable number of materials. Requests for help with printing, copying, or scanning can be made at the Library Services Desk.
    • Depending on staff availability and the number of items to be copied, printed, or scanned, patrons may be asked to leave the materials for later pick-up or delivery.
  • Proxy Accounts
    • SDSU students, faculty, and staff members with documented disabilities are eligible for a “proxy account.” This authorizes a designated third party to borrow materials on the behalf of the patron with disabilities. Please contact the Library Services Desk for the proxy form or additional information.
    • In all cases, the patron with disabilities who is requesting materials is responsible for all items checked out under the proxy arrangement, including any fines or fees. The designated third party who is borrowing materials on behalf of the patron with disabilities is not responsible for the items or any fines or fees. The Library Services Desk personnel will clearly explain this.
    • It is the responsibility of the patron to alert library staff of any changes in a proxy arrangement.
  • Service Animals
    • Service animals are permitted in the library in accordance with federal and state law, and the University policy 3:6 Reasonable Accommodation Involving Animals.
  • Discrimination
    • Individuals who believe that they have been discriminated against in any education program or activity or employment situation at the University on the basis of having a disability, a record of a disability, being regarded as disabled, or having association or affiliation with a person who has a disability, may file a complaint with the Title IX/EO Coordinator pursuant to SDBOR Policy 1:18 and University Policy 4:6.
  1. Related Documents
  1. Responsibility

The Head of Public Services or designee is responsible for implementation, enforcement, and ad hoc review of this policy and annual review of procedures. The Policy and Procedures Committee is responsible for review of this document every four years. The Chief University Librarian is responsible for approving the policy and all future revisions.

SOURCE:

Reviewed by:              Library Faculty                         February 6, 2020

Approved by:              Chief University Librarian       February 6, 2020

Originally adopted:     February 6, 2020

Revision dates:           

SUBJECT: Theft of Library Property

NUMBER: 10.10

  1. Purpose

To establish guidelines that address theft of state owned library property, including prevention and detection controls, report procedures, and consequences.

  1. Policy
  • Briggs Library personnel will develop, implement, and update procedures and controls to prevent and detect theft of library property.
  • This policy pertains only to incidents that happen within the library, and not to unreturned overdue materials.
  1. Procedures
  • The Archivist & Special Collections Librarian will maintain and update security procedures to be followed in the SDSU Archives and Special Collections.
  • The library Safety Committee will maintain and update the Briggs Library Emergency Manual “Theft of Library Property” procedures (page 19).
  • If a staff member witnesses or learns of a theft or attempted theft of library property, they will follow the steps outlined in the Briggs Library Emergency Manual “Theft of Library Property” procedures.
  • Staff who are concerned about an area of the library that may be vulnerable to theft will report this to their supervisor and the Chief University Librarian.
  1. Related Documents
  1. Responsibility

The library Safety Committee or designee is responsible for annual and ad hoc review of this policy and the related procedures in the Emergency Manual. The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by: Library Faculty January 3, 2018

Approved by: Chief University Librarian January 4, 2018

Origination date: January 4, 2018

Revision dates:

SUBJECT: Care and Handling of Bound Materials

NUMBER: 10.11

  1. Purpose

To establish guidelines that extend the life of bound materials in library collections.

  1. Policy

All library personnel will follow established procedures in order to prevent damage and preserve bound materials in library collections.

  1. Procedures

To ensure proper care and handling of bound library materials:

  • Use clean hands.
  • Place books upright on the shelf or cart. If oversized, lay them flat or spine down.
  • Do not allow books to protrude over the edges of the shelves or cart if possible.
  • Adequately support the book and use bookends if necessary. Avoid ending a shelf with a small book if the hanging wire bookend can barely reach it. Use a larger book instead.
  • Avoid packing books tightly on the shelf. Leave several inches of free space on each shelf if possible.
  • Remove the book from the shelf with care by grasping the spine at the middle of the book rather than tugging on the top of the spine. Push back the neighboring books on both sides to get a good grip.
  • Send damaged books to the bindery. Do not attempt to repair it yourself.
  • Avoid using adhesive notes, paper clips, ink, or rubber bands on books.
  • Do not crack the spine of a tightly bound book, do not use books or journals as a writing surface, and do not “dog ear” fold the pages.
  1. Related Documents

Guiding Principles of Preservation in Hilton M. Briggs Library

  1. Responsibility

The Preservation Committee or designee is responsible for annual and ad hoc review of this policy and related procedures.  The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by: Library Faculty April 4, 2018

Approved by: Chief University Librarian May 3, 2018

Origination date: May 3, 2018

Revision dates:

SUBJECT: Care and Handling of Oversized, Unbound Materials

NUMBER: 10.13

  1. Purpose

To establish guidelines that extend the life of oversized, unbound materials in library collections.

  1. Policy

All library personnel will follow established procedures in order to prevent damage to oversized, unbound materials in library collections.

  1. Procedures
  • Use clean hands.
  • Store materials flat in a map case drawer. Do not overfill.
  • To retrieve from a drawer:
    • Prepare a clean viewing surface with adequate room. No part of the document should protrude over the edge.
    • Remove all materials from above the document.
    • Provide adequate support and ask for assistance if necessary.
    • To prevent tears, avoid lifting the document by its edges.
  • Do not photocopy an oversized document. Request staff assistance for photographing and scanning.
  • Roll document in or around a cardboard tube for safe transport.
  • Send damaged documents to the bindery. Do not attempt to repair them yourself.
  • Avoid using adhesive notes, paper clips, self-adhesive tape, or glue.
  1. Related Documents
  1. Responsibility

The Preservation Committee or designee is responsible for five-year and ad hoc review of this policy and related procedures.  The Chief University Librarian is responsible for review and approval of this policy and associated revisions.

SOURCE:

Reviewed by: Library Faculty December 5, 2018

Approved by: Chief University Librarian December 5, 2018

Origination date: December 5, 2018

Revision dates: 

Social Media Use Policy

SUBJECT: Social Media Use

NUMBER: 10.15

  1. Purpose

To establish standards for the acceptable and intended use of the library’s social media accounts. 

  1. Definitions

“Social media” refers to publicly accessible digital platforms that allow users to create and share content and engage with one another. These include, but are not limited to, Facebook, Instagram, Twitter, YouTube, Snapchat, and LinkedIn.

“Library social media platforms” include the social media accounts for both Briggs Library and Archives & Special Collections, unless otherwise noted.

  1. Policy

Briggs Library uses social media platforms to promote the library’s mission, values, services, resources, news, events, and exhibits to its patrons, supporters, and the general public. 

The library’s intended audiences for its social media platforms include SDSU students, employees, alumni, library supporters, university organizations and departments, and the regional public. The audience of each social media platform varies, and should follow along the lines of the audience types outlined on the University Marketing and Communications’ (UMC) Digital and Social Media webpage at https://www.sdstate.edu/digital-social-media/social-media-platforms

A social media manager, typically the Library Operations Manager, is designated to manage the content of the Briggs Library social media platforms. A second social media manager, typically the Digital Initiatives Coordinator, is designated to manage the content of the Archives & Special Collections social media platforms. Social media managers should be aware of the best practices for each social media platform and of the mission and values of the library. All library posts and responses should be made in a friendly, professional tone.

The content shared and maintained on library social media platforms must be in accordance with the University Social Media Guidelines, per the UMC’s Digital and Social Media webpage. All official library social media platforms must publish and consistently enforce the standards in the South Dakota State University (SDSU) Acceptable Use of Social Media policy 7:1.

The library is not responsible for comments or posts made by any social media users of the library’s social media platforms. Per SDSU policy 7:1, the university prohibits and reserves the right to remove without notice, content, comments, and posts that: are off-topic; represent advertisements or spam; constitute or encourage illegal activity; create a security risk; infringe upon someone’s rights; contain obscenities; direct and target physical threats; or that reasonably appear to violate state or federal law, or university or South Dakota Board of Regents policies. 

The library will not sell or knowingly transfer any personally identifiable information related to social media engagement with the library to any third party. Users should be aware of the privacy policies set by individual social media platforms. 

  1. Procedures

Library faculty and staff who seek to utilize the library’s social media platforms will contact the appropriate social media manager or designee. 

The social media managers are responsible for notifying UMC or other designated university officials when a library social media platform is compromised, requires enforcement action, or is no longer needed and has been deleted.

Complaints or negative comments should not be deleted by library staff, but should be addressed as a patron complaint. However, those comments may be edited so they do not identify individuals. Staff may take the discussion to a private setting, such as chat or messaging. Staff should consult with the Dean of the Library, UMC, or others for questions on content posted by social media users. 

When using personal social media accounts, library employees are responsible for ensuring that their audience understands when they are speaking as private citizens and not in their professional roles as University employees in accordance with SDSU policies, including but not limited to SDSU policy 7:1. 

The library’s Social Media Guidelines provide recommendations on usage.

  1. Related Documents

South Dakota State University Acceptable Use of Social Media policy 7:1 (https://www.sdstate.edu/sites/default/files/policies/upload/Acceptable-Use-of-Social-Media.pdf

University Marketing and Communications’ Digital and Social Media web page (https://www.sdstate.edu/digital)

Briggs Library Social Media Guidelines (see below)

  1. Responsibility

The Library Operations Manager or designee is responsible for the annual and ad hoc review of this policy. The Policy and Procedures Committee is responsible for review of this document every four years. The Dean of the Library is responsible for approving the policy and all future revisions.

SOURCE:

Reviewed by: Library Faculty July 1, 2020

Approved by: Dean of the Library July 2, 2020 

Originally adopted: July 2, 2020 

Revision dates: (Date)

Social Media Guidelines

Hilton M. Briggs Library
July 2020

These guidelines provide recommendations and standards for library staff when they are using the library’s social media accounts and when they are commenting or posting in their professional role.

“Social media” includes community-created content sites like Facebook, YouTube, and blogs. It involves:

  • Content created by staff on sites hosted and created by the library.
  • Content created on other social media sites when acting as a library employee.

A social media account is the digital face of the library. Content should be written from the “we” perspective and represent the library as a whole, not as an individual staff member. The library’s social media followers should receive the same level of customer service as patrons in the physical library.

Library social media posts should adhere to the South Dakota State University (SDSU) Social Media Guidelines: https://www.sdstate.edu/digital. Library social media posts should follow the branding standards of SDSU and Briggs Library:   

When staff use social media in their professional roles, their behavior and content is not only a reflection of themselves but also of the library and SDSU. Employees should not represent themselves as a university spokesperson, whether posting professionally or personally. Staff should be aware that an SDSU affiliation on a profile or in comments may affect the university as a whole. Always think before you post. 

Guidelines for Posting Images

  1. Only post images that reflect the library and the university in a positive light.
  2. Obtain approval from non-library employees with a signed consent form before posting their images online. Confirm verbal consent from library employees for photos that will be online.
  3. Cropping images
    1. Crop the image if it will improve the overall look of the photo.
    2. Crop the photo, or blur an individual’s image, to remove someone who doesn’t want to be in the photo. 

Indicate the approximate date an image was taken and, if possible, identify people in the photo, within the given constraints of each platform.

Some Reminders About Social Media

Social Media Do’s

  1. Be Professional: Speak the way you would in professional situations.
  2. Be Courteous: Be sure to listen and ask questions.
  3. Be Accurate: Check your facts before you post and provide supporting sources if necessary.
  4. Be Useful: Add content because you have something interesting to say, not for the sake of regular posting.
  5. Be Intelligent: Provide some value. Don’t be condescending. Offer insight.
  6. Be Conversational: Avoid overly ‘composed’ language. Don’t be afraid to bring in your own personality.
  7. Be Non-Confrontational: If you disagree, do so respectfully.
  8. Be Prompt: If you need to moderate or respond to a comment, do so as quickly as possible.
  9. Be Identifiable and Transparent: Disclose that you work for the library if this is relevant and be honest and truthful.

Social Media Don’ts

  1. Don’t Share Secrets: If you aren’t sure you can disclose something, don’t do it. Remember privacy and confidentiality, and ask permission to use other people’s content.
  2.  Don’t Belittle Others: Keep your language clean and avoid insulting people or organizations.
  3. Don’t Complain: If you don’t have anything nice to say, don’t say anything at all.
  4. Don’t Act Impulsively: If it doesn’t help the library or the university, don’t do it. Remember that once something is posted, it is archived online and can be saved by others through screenshots, so it is very difficult to completely delete a post.
  5. Don’t Defame: Show everyone respect.
  6. Don’t Forget Your Day Job: Remember your other duties. Moderate, balanced social media use is essential.
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