Chat now!

Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.


Can't Install EndNote 20 on Windows

Downloaded Install File was not Unzipped

It is easy to skip the unzip step because when you click on the zipped folder that is downloaded, it shows you the contents. It will not install unless it is unzipped first; however.

Files are Open

EndNote requires all Microsoft Office programs be closed before installing. This includes Microsoft Word and Microsoft Outlook. Close these programs and click on Retry. 

If the program still will not install, try rebooting your computer and installing it before opening any Office program.

EndNote does not appear to be running on a Mac

Check that the EndNote menu is showing at the top of the screen.

If the menu is showing, this means that EndNote is running but no library is open.

You can open an existing library or create a new one.

If the menu is not showing and you can't get it to appear, reboot your computer and try again.

LibGuides Footer; South Dakota State University; Brookings, SD 57007; 1-800-952-3541