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Library Services Desk: Daily Notices

This guide is intended to provide a communications means to all personnel involved in the Library Services Desk


Daily Announcements

March 22, 2017 - Cookbook Inquiries

Emily Kehrwald (from the library's Administration Office) has been calling community organizations to ask if the library can digitize their cookbooks. Some of her contacts may call back after 5PM when her phone is forwarded to the Library Services Desk. If you get a call for Emily, please take a message. Ask for a name, number, and a good time to call back. 

January 12, 2017 - What to do when someone forgets to log out of chat.

If you are closing the Library or Info Desk (evening, weekend, holiday, etc.) and you notice that chat is still available ("Chat Now!") after you logout of LibraryH3lp, someone else must be logged in to chat.  You will want to change some settings to avoid patron confusion and frustration when they don't receive an answer.

1. Login to LibraryH3lp's dashboard (not the chat client) with our admin username and password -- ; see passwords list on InsideState for admin username and password

2. Click on 'Users' in the menu on the left.

Users icon in the LibraryH3lp menu

3. Click on the name of the person(s) with a green circle next to their name and then uncheck the box next to the 'infoservdesk' queue.

infoservdesk checkbox for a logged in user

This will not log the person out of the system, but it will remove them from answering that queue, which means that patrons will see 'Chat Unavailable' when there is no one there to answer them.

- MC

November 28, 2016 - Journals from Lincoln Storage

Many volumes of journals were brought over from Lincoln Storage last week.  They are shelved in Tech Services.  Until they are processed and shelved downstairs, they may continue to show "Storage" status in the catalog.  So, if you get a request for a storage item, check the shelves in Tech Services to see if the needed volumes are there.  Locations include, East wall by Jason's office, South wall by copier, West wall.  Not all titles are in call number order, so browse a little.  Sandy will send out a list of call numbers soon.

November 28, 2016 - Smithsonian Exhibit

You might start getting questions this week about our Smithsonian exhibit on the upper level:  "Indivisible: African-Native America Lives in America."  It's located at the top of the main stairwell.  

November 16, 2016

Government Documents Microfiche reminder: Most Congressional Hearings that show in the catalog as on microfiche are also available online, full text. Check the library catalog carefully for the full text links or use the Catalog of Government Publications, FDsys or Marchive WebDocs to check for internet documents. ~Vickie Mix, Documents Librarian

Fiche Books reminder: Many microfiche books are also available full text online at OregonPdF.

November 10, 2016 - GE 109 Assignment

From Wednesday, November 16 until Tuesday, November 22, ~370 students in the GE109 class will be working on an assignment.  Please send them to the GE109 LibGuide for their assignment instructions. If you get questions about study rooms, engineering research guides, finding an engineering article or identifying their subject librarian send them to the course guide - it tells them exactly what to do.  Please let me know if you get an onslaught of questions.  ~JRD

October 14, 2016

Starting in December (updated from Monday, October 17), the login for the proxy server will change so that people cannot use their full e-mail address as their username. Students will use MyState username.  Faculty and staff will use network login. In most cases the format is firstname.lastname  ~ERF

September 30, 2016

Per requests from students, HDMI cables have been added to the large monitor stations in study rooms 015, 204, 222, 239.  The cables will allow students to connect their own laptops to the large monitors if they so desire. We can mention this to patrons who check out the tech packs.

September 27, 2016 - KIC Scanner Error Message

If the KIC scanner gives this error message, please report it to Cort:  "Scanning process was interrupted..."  If this happens during regular business hours, he can reboot the scanner.  If it happens when Cort is out, we can switch the scanner off and back on.  The power button is located at the back of the scanner, right below where the power cord is plugged in.

September 27, 2016 - Writing Center Information

We've been getting requests about scheduling tutoring sessions at the Writing Center.  Here are two links for the Writing Center:

About the Writing Center:

To sign up for an appointment:

The phone at the center is not working properly.  Students who try calling this number 688-6559 have said they are asked to enter a remote access code. I have reported the problem to Nathan. 

September 22, 2016 - Change in procedure for Lost USB drives

Do not use staff computers to check for ownership of lost USB drives turned in at the Library Services Desk.  From now on, please use a public computer for this purpose.  

September 7, 2016 - Math Help Center

Math tutors are available in the Math Help Center in the Architecture, Math, Engineering Building (AME, Rm 292). Hours and other details are posted here: Math Help Center

September 7, 2016 - Room 125 Flickering Monitors

Classroom Technology Services stopped in and adjusted display resolution on the monitors in 125. They claim this fixed the flicker issue on all monitors. Please let Cort know if the issue happens again.

September 6, 2016 - KIC Scanner Error message (Stand-up Scanner in Lobby)

UPDATE:  If a patron gets the error message below, please take note of the item the user is scanning and let Cort know this information. Until we can recreate the issue, it will be difficult to narrow down potential causes.

ERROR MESSAGE: "Scanning process was interrupted..."

KIC Tech support says: "This [error] could be due to scanning single sheets of paper with “Book Mode” selected as the scanning mode since “Book Mode” will look for a book gutter, when it doesn’t find one, it will throw that error." 

September 2, 2016 - Thin Client UPDATE - CloudApps Now Available!!

CloudApps is available once again.  The Thin Clients are no longer out-of-order.  One other issue that could come up is when the Thin Clients first boot up, be sure to select JACKS as the domain (see image below).  If users have trouble logging in, this could solve the problem.  However, what tends to happen is that one student will log in through this screen but fails to log out completely.  As a result, it becomes unnecessary to log through this screen again.


Possibly two weeks+ for replacement to arrive (ce).

April 14, 2016-Browser issues with some Government Information sites (see also Government Information Research Guide)

Chrome Browser Issues for Some Government Publishing Office Websites.GPO is aware of the problem and is working to correct the issue. In the meantime, use Mozilla's Firefox or Microsoft's Internet Explorer.

Sites that may be impacted:

April 13, 2016 - Search & Notify requests

During regular business hours, please notify someone in Access Services if an item that should be on shelf is missing. We will add the information to a spreadsheet and tag the item as missing in the catalog.

After hours, you can use a paper form to report missing items, and leave it on Adam's desk. We keep a few Search & Notify forms at the Library Services Desk.  The same form is used when a patron claims that an item on loan to him/her has been returned.  Use the check boxes at the top of the form to indicate a "claim returned" or whether a patron should be notified when the missing item is found. There's no need to fill in the patron information fields if no one has asked to be notified. (MK)

April 11, 2016 - Off-Campus Login Blocked Message

If a patron has trouble logging into our online resources from off-campus, tell him/her to:

  • Verify their username and password--should be same as their MyState and jacks email login.
  • Use a different web browser.
  • Restart their computer.
  • Remove or @jacks.sdstate.edufrom their username. It is not necessary to include this.

If problems persist:

  • The patron should contact the Support Desk at (605) 688-6776.

April 8, 2016 - Subject Librarian Referral

If you need to refer a patron to a Subject Librarian, call the subject librarian first. If she is not available, direct the patron to the appropriate LibGuide for their subject area or to the EndNote Guide, and point out the librarian's contact information. Offer as much help as you can but also connect the patron with the appropriate Subject Librarian for further assistance. ~EF

April 8, 2016 - JACKS READ Posters for sale

Jacks READ posters can be purchased at the Library Services Desk during regular business hours, M-F. Get posters from Emily or Emmeline in the library Admin Office.  The price is $5.00.  Shipping will cost an additional $10. Ring the poster up as a miscellaneous sale. Forward any requests received through BLREF email or Facebook to Emily. ~EF

April 8, 2016 - Changing $20 bills

We can change $20 bills during regular business hours, M-F.  If needed, ask Emily, Jeanne, or Kristi for additional change.  During evenings and weekends, we cannot change 20s as there is no way to replenish the cash register with smaller bills. ~EF

Looking for something specific?

Be sure to check the index tab if you are looking for something specific and don't know where to look. We can't make a tab for everything, but Elizabeth has tried to index boxes within tabs.



Schedules & Passwords

Library Services Desk Schedule


ASTM Standards - Please remember use staff computers to download ASTM standards for patrons. Save the file to the ASTM Standards folder on the "Ask Me" computer or on the secondary desk computer .(This folder is in the Documents Library under Public Documents). You can e-mail standards to the patron or save them to the patron's jump drive. Be sure to fill out the  form and give to Elizabeth or Jeanne as well.

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