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Library Services Desk: Daily Notices

This guide is intended to provide a communications means to all personnel involved in the Library Services Desk

Contents

Daily Announcements

September 26, 2017 - Finding DOI for articles 

September 5, 2017 - Primo Login for Guest Patrons

Here are the steps for guest patrons ot access their "My Library Card" account.
Start from the library homepage.  
Click the link for "Library Account."
Select login as guest patron
Username = the primary ID number from Alma; usually it is the patron's phone number
Password = lastname (If this does not work, we can set a password in Alma.)

Click patron name in the upper right of the next screen.  
Click "My Library Card" to view loans and renewal options.

August 4, 2017 - Alma Link

To access Alma Circulation, use this link https://sdstate.alma.exlibrisgroup.com/SAML 
Login with your full jacks or sdstate email address + email password

MK

August 21, 2017 - Library Login Update

For nearly all library resources (full text articles, renewing book loans, Interlibrary Loan account, etc.):
Login with full jacks email address or sdstate email address + email password

September 29, 2017 - Access to Learning Express

If patrons need access to Learning Express Library or other State Library resources, direct them to this State Library page: http://library.sd.gov/LIB/ERD/access/complete.aspx#L
Creating a user registration in Learning Express will permit use on campus, possibly off campus, too.  Elizabeth is checking for further details on access.  mk

August 31, 2017 - Print Drivers for Laptops

August 31, 2017 - Printing Problems: Thin Client printing (from the computers on main level that have the "pizza box" processors) has been a problem.  Often it is due to the document file rather than our printers.  Instructors are using older files/file formats for their syllabi and this causes printing issues, particularly from D2L.

August 22, 2017 - Course Reserves update - Not all reserves have been entered in Alma yet

  • Briggs Library items should show up with the correct location in Primo (author or title search), but they might not show up in the Reserves search scope under instructor name, course number, etc.
  • Professor-owned items (with X-call numbers) might not show up at all either in Primo or in Alma. 

Please ask Mary or Adam to check for items on reserve if you don’t find them in Primo/Alma.  If we’re not available, try browsing the reserves section where the X-Call numbers are shelved (west wall shelving).

August 21, 2017 - Interlibrary Loan (ILL) Check-outs and Returns

Please use Alma to check out all Interlibrary Loan (ILL) books.  Scan the TN number on the purple slip, just as you would scan the barcode when checking out a Briggs Library book.  
For a while, we’ll be getting returns for items not yet entered in Alma. Go ahead and scan all ILL returns in Alma, but you might get an error message telling you that the item does not exist in Alma.  (If date received stamp on the Purple slip is prior to Aug. 18th, you’ll probably get the error.)  mk

August 5, 2017 - KIC Scanner Error Message

If the KIC scanner gives this error message, please report it to Cort:  "Scanning process was interrupted..."  If this happens during regular business hours, he can reboot the scanner.  If it happens when Cort is out, we can switch the scanner off and back on.  The power button is located at the back of the scanner, right below where the power cord is plugged in.

If the problem persists, it might help to switch the scanner from "Book Mode" to another mode. KIC Tech support says: "This [error] could be due to scanning single sheets of paper with “Book Mode” selected as the scanning mode since “Book Mode” will look for a book gutter, when it doesn’t find one, it will throw that error.  mk

August 5, 2017 - Room 125 Flickering Monitors

Flickering monitors, and some other problems with monitor connections, may be resolved by selecting (touching) the current date that has been added to the upper left area of the control panel in Room 125.  Ask Cort or Info Services Librarians for clarification if needed.  - MK

January 12, 2017 - Chat Logout:  If someone forgets to log out of chat, do this...

If you are closing the Library or the Services Desk (evening, weekend, holiday, etc.) and you notice that chat is still available ("Chat Now!") after you logout of LibraryH3lp, someone else must be logged in to chat.  Please follow the steps below so that patrons do not try to use chat when no one is available to respond. 

1. Login to LibraryH3lp's dashboard (not the chat client) with our admin username and password -- https://libraryh3lp.com/dashboard/ ; see passwords list on InsideState for admin username and password

2. Click 'Users' in the menu on the left.

Users icon in the LibraryH3lp menu

3. Select the name of the person(s) with a green circle next to their name, and uncheck the box next to the 'infoservdesk' queue.

infoservdesk checkbox for a logged in user

This removes the person from answering that queue, which means that patrons will see 'Chat Unavailable' until a new staff member logs in.

- MC/mk

September 27, 2016 - Writing Center Information

We've been getting requests about scheduling tutoring sessions at the Writing Center.  Here are two links for the Writing Center:

About the Writing Center:  http://www.sdstate.edu/english/writing-center

To sign up for an appointment:  http://www.sdstate.edu/schedule-appointment

The phone at the center is not working properly.  Students who try calling this number 688-6559 have said they are asked to enter a remote access code. I have reported the problem to Nathan. 

September 7, 2016 - Math Help Center

Math tutors are available in the Math Help Center in the Architecture, Math, Engineering Building (AME, Rm 292). Hours and other details are posted here: Math Help Center

September 2, 2016 - Thin Client login trouble

When the Thin Clients first boot up, be sure to select JACKS as the domain (see image below).  If users have trouble logging in, this could solve the problem.  However, what tends to happen is that one student will log in through this screen but fails to log out completely.  As a result, it becomes unnecessary to log through this screen again.

(ce)

April 14, 2016-Browser issues with some Government Information sites (see also Government Information Research Guide)

Chrome Browser Issues for Some Government Publishing Office Websites.GPO is aware of the problem and is working to correct the issue. In the meantime, use Mozilla's Firefox or Microsoft's Internet Explorer.

Sites that may be impacted:

April 13, 2016 - Search & Notify requests

During regular business hours, please notify someone in Access Services if an item that should be on shelf is missing. We will add the information to Alma and tag the item as missing in the catalog.

After hours, you can use a paper form to report missing items, and leave it on Adam's desk. We keep a few Search & Notify forms at the Library Services Desk.  The same form is used when a patron claims that an item on loan to him/her has been returned.  Use the check boxes at the top of the form to indicate a "claim returned" or whether a patron should be notified when the missing item is found. There's no need to fill in the patron information fields if no one has asked to be notified. (MK)

April 11, 2016 - Off-Campus Login Blocked Message

If a patron has trouble logging into our online resources from off-campus, tell him/her to:

  • Verify their username and password--should be same as their MyState and jacks email login.
  • Use a different web browser.
  • Restart their computer.
  • Remove @sdstate.edu or @jacks.sdstate.edufrom their username. It is not necessary to include this.

If problems persist:

  • The patron should contact the Support Desk at (605) 688-6776.

April 8, 2016 - Subject Librarian Referral

If you need to refer a patron to a Subject Librarian, call the subject librarian first. If she is not available, direct the patron to the appropriate LibGuide for their subject area or to the EndNote Guide, and point out the librarian's contact information. Offer as much help as you can but also connect the patron with the appropriate Subject Librarian for further assistance. ~EF

April 8, 2016 - Changing $20 bills

We can change $20 bills during regular business hours, M-F.  If needed, ask Emily, Jeanne, or Kristi for additional change.  During evenings and weekends, we cannot change 20s as there is no way to replenish the cash register with smaller bills. ~EF

Looking for something specific?

Be sure to check the index tab if you are looking for something specific and don't know where to look. We can't make a tab for everything, but Elizabeth has tried to index boxes within tabs.

~EF

 

Schedules & Passwords

Library Services Desk Schedule

Passwords

ASTM Standards - Please remember use staff computers to download ASTM standards for patrons. Save the file to the ASTM Standards folder on the "Ask Me" computer or on the secondary desk computer .(This folder is in the Documents Library under Public Documents). You can e-mail standards to the patron or save them to the patron's jump drive. Be sure to fill out the  form and give to Elizabeth or Jeanne as well.

September 26, 2017 - Finding DOI for articles 

Patrick Keller is teaching a graduate education class and wants his students to use API Style and include DOIs if one is available. Linda Kott added this link to the Education Libguide.
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