-We have seen a few times lately that students have been unable to connect to web print. This is sometimes because they are not on an SDSU network. This may be because they are using a wi-fi hotspot, or because they are using a VPN. If they can’t connect to web print, please check that they are on one of the SDSU networks, either the student wi-fi or the guest wi-fi, and are not using a VPN.
Some student laptops have McAfee installed on them. In many cases, McAfee uses a VPN by default. When using a VPN, the computer will not show up as being on the SDSU domain and will not be able to connect to web print. This is the McAfee logo (it may just be the symbol):
You may have to expand the icons in the bottom right corner of the laptop screen to see the logo. If you see it, right-click on it. It may say “VPN off” or “turn VPN off”. You can toggle that to off so their computer will show up on the domain and they will be able to use web print.
10-9-2025 - ST, mk
Some faculty/staff may report that they are having difficulty accessing news on the New York Times site. Their individual account might need to be renewed. The message users get is not terribly clear. Rather than a statement to “renew your account” it says that our subscription does not include news. If SDSU faculty or staff get this message, they can follow these instructions to activate their account:
1. Go to accessnyt.com
2. Enter South Dakota State University in the search box.
3. Follow the on-screen instructions to create an account using your sdstate.edu email address.
4. Upon activation, faculty accounts are good for 4 years. Student accounts expire on December 31st of the graduation year entered.
Note: If you have a personal subscription to the New York Times that is already tied to your sdstate.edu email account, you will need to contact NYT customer service at 1-800-698-4637 to cancel your personal subscription. After it is cancelled, you may activate your SDSU account using steps 1-4 above.
Faculty / staff who have signed up for NYT account email notifications or newsletters may stop receiving these after a period of time if many are left unopened.
In order to reactivate this option the user must contact NYT via chat or phone to have this service reinstated.
5/23/2023 -MB
The Technology Support Desk is open Monday-Thursday 8am-6pm and Friday 8am-5pm
Room 131, Morrill Hall
Summer Hours: Monday-Friday 8am-5pm
605-688-6776 or sdsu.supportdesk@sdstate.edu or https://www.sdstate.edu/information-technology/technology-support-desk
Website has link for online ticket system and additional information.
NM 4/29/25
EndNote 2025 is available for current SDSU students, staff, and faculty. The installer files are linked from the EndNote research guide (https://libguides.sdstate.edu/EndNote/Getting).
If someone reports that their Windows version of EndNote asking for a product code, they probably did not download both the installer file and the license.dat file to the same location on their computer. Make sure there is an EN2025Inst file and a License.dat file in the same location (in the same downloads folder or on the desktop, for example).
6/9/23 - EF
Update 8/19/2025 mk
If someone reports that the EndNote 21 installer files are missing from OneDrive, you can copy the files from the K drive and email them to the patron. Follow this path K:\Public Services\EndNote Installers. There is a file with Windows installers and one file for Macs. Please copy them, do not move them.
Let Elizabeth know that they are missing and she will put them in her shared file as soon as she can.
~9/10/2024 EF
Trouble-shooting tips for the following problems are explained here: EndNote Troubleshooting and Help
EndNote does not appear to be running on a Mac
Temporary Citations displayed inside curly brackets {#3}
EndNote Library Won't Open
"EndNote Error" when Inserting Citations
Can't Install EndNote 2025 on Windows device
Recently, the web print queue got backed up several times with many jobs waiting and nothing able to be printed. There is also an occasional problem when students get this error message: "web print is not available". These two issues both have the same root cause.
If either of these happens, please notify Scott (x5562) or Shari (x5560). Until the problem is resolved, students can log in to one of our student assistant computers and print from there; this bypasses the web print queue and their job should go through.
If neither of them is available, call Joe Portz at 688-6488 let him know that web print is not working and ask if he or Chris Harris could check to see if the MarcoTech local user was logged in to our print server.
4/17/23 ST
Briggs Library has two South Dakota State Park Passes.
They check out for 3 days, and cannot be renewed or checked out on consecutive days.
The passes and their accompanying handbooks are located on Reserve (Call # GV54.S8 S72 park pass & GV54.S8 S72 2023). Patrons are not required to check out the handbook along with the pass.
Give the patrons the contents inside the folders (after scanning the barcodes), but the folders themselves are kept at the library until the pass/handbook is returned.
There is an $80.00 replacement fee if the pass is lost.
Brookings Public Library also has 3 park passes.
More information: https://library.sd.gov/sdstateparks/index.aspx
2/17/23-SB
Reviewed 10/7/2025 - mk
When users come into the site, it is not personalized to SDSU, and results will be random and not specific to our region. The best option is to log into your WorldCat account (or create one if you haven’t) and mark SDSU as your favorite library. Then Worldcat will know to prioritize results to local area. You will need to log in whenever you use WorldCat for that to work.
8/30/22-SB
International Affairs takes a van of students up to the Social Security office in Watertown a couple of times a month. (It may be every other Wednesday.) The students often come into the library lobby looking for the van driver. They should board the van behind the library (northeast corner) by 8:30 if they want to go with the group.
Buros Center publishes the Mental Measurements Yearbook (MMY) series every three years. The MMY includes timely, consumer-oriented test reviews, providing evaluative information to promote and encourage informed test selection. Buros Center Test information is available at http://buros.org/test-reviews-information. A list of tests reviewed in the Mental Measurements Yearbook series can be found here: https://buros.org/tests-reviewed-mental-measurements-yearbook-series.
The Mental Measurements Yearbook volumes (BF431.A11 B8m) and Tests in Print (BF431.A11 B83) are available at the Library Services Desk on Reserve.
This information is also on the Psychology/Counseling Research Guide on the Books page.
2-8-22
(LK)
Turnitin plagiarism detection software can be accessed in D2L by faculty members. They need to self-enroll as students in the course “SDSU: Turnitin Checking & LDB Sandbox”.
NM 2/7/25
Students enrolled in certain classes will have access to Turnitin, a plagiarism detector. If a student would like to use this software, but isn't in a class that's using it, s/he should contact Amber Jensen, Writing Center Coordinator at (605)-688-5191 or amber.l.jensen@sdstate.edu for help.
Reviewed 7/8/25 -MK
The Argus Leader microfilm is beginning to deteriorate and has to be isolated from other microforms. The drawer covering 1896-1924 is currently located on top of the filing cabinet with other Argus Leader microfilm. We will be doing some analysis of the film and looking for alternatives and will update this when we have more information.
We have access to the Argus Leader 1886-present in ProQuest Historical Newspapers. This collection includes the full newspapers cover to cover in pdf format including all images and ads, etc. This has been added to our databases list under both Argus Leader and ProQuest Historical Newspapers.
~EF 8/27/2024
Reviewed 10/2/2025 - EF
Pop-up blockers are activated by default in Chromebooks, so we may see students with Chromebooks unable to use Lockdown browser. Once the blocker is de-activated it should work. Scott says that instructions for how to do this will differ for various types of pop-up and ad blockers, and in different browsers. Generally it is in the browser settings, or on the toolbar if it is an add-on.
The lockdown browser does not work on the Mac computers. If a student needs to use the lockdown browser, they can use any computer other than the Macs.
3-25-22 SB
Instructions for returning laptops are posted on the partition above the laptop cabinet.
9/18/2025 mk
Use these procedures for both Hobo Dough payment and cash payment. Card Services will refund the patron via Hobo Dough, or if cash used, in cash.
Patron responsibility: notify library personnel what occurred to require a refund
Student Worker responsibility: Collect necessary information (see below), and notify library staff of refund request.
Library staff responsibility: email sdsu.cardoffice@sdstate.edu with the following information:
For a student or employee refund:
For guest patrons:
Note, if a guest patron uses coins or bills in the vending machine or copier, their reimbursement will come in the form of Hobo Dough or cash. Patrons who want a cash reimbursement must go to the Card Services office. For purchases made with credit or debit cards, patrons must contact the vendor, Mckeever Vending, at 877-921-7677 for refunds.
If they do not already have a Hobo card, you can give them one of ours. We have a stash of guest cards at the Library Services Desk. However, patrons with guest cards will have to go to the Card Services Office in the Union to load or reload money on the card.
8/3/23 - SB
Update 10/14/2025 mk
Follow this procedure when a patron reports that they cannot find an item on the shelf:
If not found --
Ask patron if they want help finding another, similar title. A librarian or library associate can help with this.
Fill out a Search/Notify slip (yellow form available at the Library Services Desk).
Check the box for “Search.”
If patron would like to be notified when found, check the box for “Notify”, too, and add patron information.
Inform the patron that they might get the item faster through ILL. Help the patron with ILL request if needed.
Give the Search/Notify slip to Adam or Katy. After hours, put it on Katy's desk.
2/3/2020 - SS
Updated 10/14/2025 mk
Send email to sdsu.card.office@sdstate.edu See further instructions under Vending Machines on the FAQ page.
Please notify staff in Access services, too.
1/20/2023 (MK)
Students who need help with VitalSource textbook access should contact Ashton Simon in the Bookstore at 688-4163 or ashton.simon@sdstate.edu. She will then be able to gather the necessary information regarding course/section, etc. to trouble shoot with VitalSource Support.
8/18/2020 - NM
Reviewed 9/2025 - mk
Jacks for Jacks brings together information for university-wide student resources in one place – so we can give the best advice and guidance to our students, while saving time helping them find who they need to connect with.
https://www.sdstate.edu/jacks-jacks
Reviewed 9/18/2025-mk