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EndNote: Troubleshooting & Help

Get Help for EndNote

LaTeX users

EndNote does not work directly with LaTeX. You can use BibTeX as a citation manager with LaTeX. For more information, check out the MIT guide.

Windows - EndNote Ribbon Does Not Show in Word

In Word 2007, click on the Microsoft Office Button Image of Office Icon

In Word 2010 or later, click on the File ribbon Word File Image

 

In Word 2007, click on Word Options

In Word 2010 or later, click on Options

 

Click Add-Ins

 

Look for EndNote Cite While You Write in the Inactive list

Image of Inactive Add-ins

Make sure COM Add-ins is showing in the Manage box and click Go

Image of manage add-ins

Make sure there is a checkmark in the box next to EndNote Cite While You Write and click OK

Image of COM Add-Ins

You should now see the EndNote ribbon in Word.

If that did not work, try the following steps to configure EndNote's Add-in.

  1. Browse to the EndNote X7 Program Files folder:

    64-bit Machines: C:\Program Files (x86)\EndNote X7\
    32-bit Machines: C:\Program Files\EndNote X7\
  2. Run the "Configure EndNote.exe" utility.
  3. Make sure "Configure EndNote components" is selected and click Next.
  4. Select Cite While You Write add-in for Microsoft Office and click Next.
  5. Click Finish.

    Note: The message may read that the Configuration was cancelled.
  6. Open Microsoft Word and look for the EndNote X7 tools in the ribbon.

EndNote In-Text Citations with {# } for Windows

When in-text citations come in with squiggly brackets, the pound sign, and a number, it is a temporary citation. To fix this, you will need to change a preference in Word.

  • In Word, click on the EndNote Ribbon
  • Click on Preferences

Word EndNote Preferences

  • Make sure that Enable Instant Formatting on new Word documents is on

Instant Formatting

 

EndNote In-Text Citations with {# } for Mac

When in-text citations come in with squiggly brackets, the pound sign, and a number, it is a temporary citation. To fix this, you will need to change a preference in Word.

  • In Word, click on Tools on the EndNote toolbar   

 Mac EndNote Toolbar

  • Click on Cite While You Write Preferences...

Mac Word EndNote Preferences

  • Make sure that Enable Instant Formatting on new Word documents is on

Instant Formatting

 

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